Planet7Casino.com has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward. Which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 Casino is owned and operated by the Ace Revenue Group. Which was formerly the Crystal Palace Group. Which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Customer Service
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet7Casino.com boasts of having excellent customer service and is giving its players email, live chat. And TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players. But we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site. There appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software - Planet7Casino.com Review
We have to give Planet7Casino.com credit here. As a U.S. facing online casino, their options for software suppliers is limited. But they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry. And they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites. Which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Slots
Of course, it’s always the video slots that take up most lobby space. But then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
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This site, Planet 7 Casino is a SCAM!!!! They took my money no questions asked, but when I tried to cash out, after I sent in all my information required to cash out, they locked me out of my account and will not give me the winnings or give me any reason why I was locked out. They refuse to talk to me or deal with the situation. PLEASE do NOT use Planet 7 Casino. They will take your money and rip you off, I’m reporting them as a SCAM and will post this on EVERY blog and review I can find. They NEED TO BE SHUT DOWN. Low down thieves!
I joined in March, it was my first online casino experience I guess I read the wrong reviews LOL. After reading these that now explains the experience I have been through since March. I won on my free bonus. I just keep getting the runaround and ask the same questions, and being told that it is being escalated. Today I was told they want to see me be loyal to their Casino, then maybe they’d be more apt to pay me. I said no problem as soon as I see my check. It didn’t end very good let’s just say that. I would recommend not plain or trusting anything about this casino.
There is so much fun with a multitude of slots to choose from. The payout is quick and I’ve won a few times! The overall experience and their amazing offers keeps me coming back to play!!
Real deal online gaming
Very nice gaming experience, with good customer service and fast withdrawal section.Definitely worth a try!!!
In my Opinion the best Online-Casino so far. Very fast Payment, excellent Customer Service and beautiful Games. Easy to register with a Bonus. Overall very good. And now…let´s play:-)
The live chat was very helpful and helped me allot to solve my problem very easy and fast .
Is a super casino with allot of games
My partner and i however love playing it is really an incredibly extremely good site compared to others. Ideal internet casino out there i believe never had virtually any troubles rapidly payout.
This is by far the best online casino I’ve played at. You get plenty of rewards and free spins. With no wagering requirements on them. And the weekend cash booster is a nice little extra you don’t miss. Verified my account with no issues.
It turned out great! Great program out of beginning to end as well as great support services
Strangely, after a win, my paysafecard deposit method was blocked. I contacted the service but I have not solved anything, blocked! my girlfriend has registered and can deposit with paysafecard with her account. I do not understand!
I have been trying for months different cards to purchase and can’t ever get one the customer service agent said one of my payments went through and I had it on my account it’s never was
Stay away from this website. Criminals. Take your money to any other casino.
The following casino can be reliable! My partner and i won good payouts, good payouts in a 2-week period, and so they had 3 days and nights to verify us in addition to pay out our winnings. They can be fast to reply as soon as studying the approval procedure, they answered exactly the same day.
Worst casino ever . gamea are so rigged to lose . play on other sites and the games let u win bits here and there but since ove been on this site about 3 weeks ove had nothing buty lose lose lose not even smAll wins and the bonuses are rubbish too. i keep thinking it cant be this bad and i then deposit thinking I may win small but no its absolutly crap. Avoid